Terms of Service

1. Accepting These Terms

You accept these Terms when you create an account, join a company on the Service, choose a plan, or otherwise use the Service. If you don't agree to them, don't use the Service.

If you use the Service for a company, you accept these Terms for that company and confirm that you're allowed to. "You" then means both you and the company.

You must be at least 18 and able to enter into a contract. The Service is made for businesses. It isn't for personal, family, or household use, except by property owners and others who get something a company sends through it (see Property Owners and Others Who Get Pages From a Company).

If your company signed a separate written agreement or order form with us, it controls where it conflicts with these Terms.

2. Words We Use

• Company: a business with an account on the Service, such as a roofing contractor.
• Team member: anyone who belongs to a company's account, including its owner.
• Your Data: everything you or your team put into the Service or receive through it, such as properties, contacts, notes, photos, videos, documents, measurements, estimates, contracts, appointments, invoices, and messages.
• Property owner: the owner, resident, or other contact of a property a company works on, or anyone else a company sends something to through the Service.
• Plan: the subscription a company pays for to use the Service.

3. The Service

CoContractor helps roofing and restoration companies run their work: canvassing maps and territories, storm and hail data, leads and jobs, photos and documents, roof measurements, estimates, proposals, and contracts with electronic signatures, inspection reports, scheduling, texts and email with property owners, team chat, invoices and payments, reports, Brigg (the assistant in the app), and connections to other services.

• Features change. We improve the Service all the time, so we may add, change, or remove features. If we remove something your company pays for and relies on, we'll tell you ahead of time when we reasonably can.
• Previews. Some features are marked as previews or coming soon. They may not work as well as the rest of the Service, and they may change or go away.
• Availability. We work to keep the Service running, but it can be unavailable at times, for example during maintenance, outages, or problems with our providers, wireless carriers, or the internet. We don't promise any level of availability unless we agree to one in writing.
• Working offline. The app keeps some of your work on your phone when you have no signal and sends it when you're back online. Work that hasn't been sent yet is lost if you delete the app or lose or reset your phone before it's sent.
• Support. You can reach us at admin@cocontractor.com or through support in the app.

4. Accounts and Companies

• Give us accurate information when you create your account, and keep it up to date.
• Keep your sign-in safe and don't share it. Each account is for one person. You're responsible for what happens under your account. Tell us right away at admin@cocontractor.com if you think someone else is using it.
• A company's owner controls its account: its plan and billing, who is on the team, and what each role allows. The owner can give these powers to others through roles, and can hand the company to a teammate by making them the owner. A company is responsible for everything its team members do in the Service and for making sure they follow these Terms.
• What team members create in a company's account belongs to the company. If you leave a company or are removed from it, you lose access to its records, and they stay with the company.
• If people disagree about who controls a company's account, we may decide based on the account's records and billing and ask for proof, such as business records. We may limit the account while we sort it out.
• We may send you messages about your account and the Service by email, push notification, or in the app, and you agree to receive them electronically. Messages about your account and billing aren't optional while you have an account.

5. Plans, Trials, and Billing

A company needs a plan to use the Service. Plans and extra seats are bought on our website; the app doesn't sell them. Stripe processes these payments for us, and you authorize us and Stripe to charge the payment method you give us for everything your plan and purchases cost.

• Prices. The billing page shows the plan's monthly price, the seats it includes, the price of each extra seat, and any free trial, before you pay. Prices are in U.S. dollars and don't include taxes unless we say they do.
• Free trial. A company that has never had a plan may get a free trial, once. You enter a card or other payment method when the trial starts. When the trial ends, your plan starts and your payment method is charged automatically, unless you cancel before the trial ends. If there's no payment method on file when the trial ends, the plan ends.
• Automatic renewal. Plans renew automatically every month, and we charge your payment method at the start of each billing month, until you cancel. Plans are month to month, with no long-term contract.
• Seats. A seat is one person on your team, and an invite that's waiting to be accepted holds a seat. When you add seats, your monthly price goes up and you're charged right away for the rest of the current month. When you remove seats, your monthly price goes down and you get a credit for the rest of the month, which comes off your next bills.
• Taxes. You're responsible for any sales, use, or similar taxes on what you buy from us, other than taxes on our income.
• Payments that fail. If a payment fails, your company loses access to the Service until it's paid, and we and Stripe may try the charge again. Your Data stays while you sort it out (see Suspension and Ending Your Account).
• Price changes. We may change our prices. We'll tell your company's owner at least 30 days before a new price applies to your plan, and it starts with your first billing month after that. If you don't want to pay the new price, cancel before it starts.
• Cancelling. The owner, or anyone whose role includes billing, can cancel at any time from the billing page on our website. After you cancel, you won't be charged again, and the plan stays active until the end of the month you've paid for, then ends. Other than the credit for seats you remove, we don't give refunds or credits for partial months, unused seats, or time you didn't use, except where the law requires it.
• Plans by agreement. Plans we set up by request may have their own prices and terms, which we'll confirm with you in writing.
• Apple. Because plans aren't sold in the app, Apple isn't involved in billing them, and Apple's refund process doesn't apply to them.

6. Orders From Other Companies

• Roof reports from 1ESX. We show the price before you order, and we charge your company's payment method on file when you place the order. If the order can't be placed, we refund the charge. Once a report is ordered, it can't be cancelled.
• EagleView reports. Reports you order from EagleView through the Service are billed by EagleView to the EagleView account your company connects, at EagleView's prices and under its terms.
• Reports and products made by other companies come from them. They decide what they deliver and when, and we aren't responsible for their accuracy.

7. Getting Paid by Property Owners

Companies can send invoices through the Service and let property owners pay them by bank transfer. These payments run on Stripe.

Payment processing services for companies on CoContractor are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to accept payments through CoContractor, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time. As a condition of CoContractor enabling payment processing services through Stripe, you agree to give CoContractor accurate and complete information about you and your business, and you authorize CoContractor to share it, and information about your payments, with Stripe. Stripe handles that information under the Stripe Privacy Policy.

• Your Stripe account. Stripe asks for your business details, identity, and bank account in its own forms, decides whether to approve your account, and pays your money out to your bank on its schedule. We never hold your money.
• Fees. For each payment, we charge your company a platform fee, and Stripe charges its own fee, as shown in Settings, Payments. Today our fee is 1% of the payment, and Stripe's bank transfer fee is 0.8%, up to $5. Stripe bills its fee to your Stripe account. The property owner pays only the invoice amount. Our fee isn't returned when you refund a payment, and Stripe charges its own fees when a bank returns a payment or a property owner disputes one, as Settings, Payments shows.
• Bank transfers. Property owners pay by bank transfer. A bank transfer can take several business days to arrive, and a bank can return a payment, or a property owner can dispute it, after it arrives.
• Your invoices. You're responsible for your invoices, including their amounts, taxes, and terms, and for refunds, disputes, and returned payments. Stripe can recover money for them from your Stripe balance or your bank account under its agreement with you.
• We're not a bank, money transmitter, or escrow service, and we're not a party to your agreements with property owners.
• You can disconnect payments at any time. Your Stripe account, its money, and its payouts stay with Stripe.
• If you connect QuickBooks, we copy your invoices, payments, fees, and deposits into it. You're responsible for your books, and nothing in the Service is accounting or tax advice.
• We may pause or turn off payments for a company if we believe they're being used for fraud, against the law, or against these Terms or Stripe's rules.

8. Your Business and the Law

You're responsible for your business and how you use the Service in it, including following every law that applies to you. For example, laws on:

• Contractor licenses, registrations, permits, insurance, and bonds
• Door-to-door sales and canvassing, including local permits, the hours you can knock, and no soliciting and no trespassing signs
• Home improvement and home solicitation contracts, including the terms and notices they must contain, deposits, and the right to cancel
• Insurance claims, including rules against acting as a public adjuster without a license and against paying, waiving, or rebating a deductible
• Texting, calling, and email, including consent, quiet hours, and opt-outs (see Texts and Email)
• Consumer protection, advertising, and privacy, including giving property owners any notice the law requires about the information you keep about them, and answering their requests about it
• Your team, including telling them, where the law requires it, that the Service records their location and activity, and paying them correctly. Commission and pay figures in the Service help you keep track; they aren't payroll.
• Taxes on your sales

The Service gives you tools, starting templates, and default wording. It doesn't tell you what the law requires of your business, and using it doesn't make your business compliant. For advice about your situation, talk to your own lawyer, accountant, or insurance professional.

9. Texts and Email

Companies that use the Service can text and email the property owners and others they work with about appointments, estimates, reports, invoices, payments, and messages from their team. Texts come from a CoContractor number and name the company that sent them. Emails are sent on the company's behalf, and replies go back to the company in the Service. We also text people who ask us for a demo on our website, only about that demo.

If your company sends texts and email

• A company may text only people who agreed to hear from it, and only about its work with them. You're responsible for getting and keeping that consent, for what you send, and for following the laws on texts, calls, and email, such as the Telephone Consumer Protection Act, the CAN-SPAM Act, and state laws on when and how often you may text.
• Don't use the Service to send marketing texts in bulk, to text people who haven't agreed to hear from you, or to text lists you bought. Don't send content that wireless carriers don't allow, such as content about sex, hate, alcohol, firearms, tobacco, cannabis, gambling, high-interest loans, debt collection, or debt relief.
• When someone replies STOP, we stop texts to their number from the Service for every company until they reply START. You can't turn texts back on for someone who replied STOP.
• We may delay, block, or stop texts or emails that we believe break these Terms, the law, or carrier rules, and we may turn off texting for a company.

If you get texts through CoContractor

• How often you get texts depends on your work with the company.
• Message and data rates may apply.
• Reply STOP to stop texts from that number at any time, and START to get them again. Reply HELP for help, or email admin@cocontractor.com.
• Carriers are not liable for delayed or undelivered messages.
• Our Privacy Policy explains how we handle phone numbers and texts. We do not sell or share SMS opt-in data.

10. Estimates, Contracts, and Signatures

• The Service helps companies write estimates, proposals, and contracts and collect signatures. The company is the seller. A contract signed through the Service is between the company and the property owner, and we're not a party to it.
• Templates, default wording, the starting price book, default payment terms, and the federal three-day notice of cancellation are starting points. You decide your prices, terms, and wording, and you're responsible for what your contracts say and for using the forms your state requires. Some states require more than the federal notice, such as a longer time to cancel or added rights when an insurance claim pays for the work. Have your lawyer review your contracts.
• Signatures made in the Service are electronic signatures. You're responsible for making sure an electronic signature is allowed and valid for each contract, and for getting any consent to electronic records the law requires before you use them with a property owner.
• We record details that help prove each signature, such as the time and, for a signature made on the signer's own device, their IP address, and we keep the signed copy, as our Privacy Policy describes. Keep your own copies of signed contracts for as long as the law requires.

11. Insurance Claims

Some features help you read insurance claim paperwork and build estimates from it. We're not an insurance company, adjuster, or public adjuster, and nothing in the Service is insurance or legal advice. The Service can misread a claim, so check every figure against the insurer's own paperwork before you rely on it or share it. You're responsible for how you deal with property owners and insurers and for following the laws that apply to contractors who work on insurance claims.

12. Measurements, Storm Data, and Maps

• Measurements. Roof drawings, measurements, pitches, 3D scans, waste suggestions, material quantities, and figures read from reports are estimates and can be wrong. Check them, on site where it matters, before you order materials or commit to a price.
• Storms and weather. Storm, hail, wind, and weather information comes from government agencies and other sources and can be late, incomplete, or wrong. It's for planning your work, not for safety. Don't rely on the Service for weather warnings or in an emergency; follow the National Weather Service and local authorities.
• Maps and property information. Maps, satellite imagery, Street View, and roof data come from providers such as Google and Mapbox. They can be out of date, and they don't show property lines or who owns a property.
• Reports and reminders. Reports and the figures Brigg gives you are only as complete as the records in the Service. Notifications, reminders, and calendar sync can be late or fail, so don't rely on them alone for anything important.

13. AI Features

• Some features use artificial intelligence from our providers, including Brigg, the assistant in the app, and features that read documents and photos. Our Privacy Policy says what these features send to those providers.
• AI can be wrong, even when it sounds sure. Its answers, readings, drafts, and suggestions are generated by AI, may contain errors or leave things out, and are for you to review. You're responsible for what you do with them and for anything you send, sign, or order.
• Brigg looks things up and prepares things for you. Nothing he prepares, such as a message, an order, or an appointment, is sent, placed, or booked until you tap to do it.
• Don't use AI features to make anything that breaks these Terms or the law, or give them information you aren't allowed to share.
• As between you and us, what AI features make for you is yours to use under these Terms. Others may get similar results.

14. Other Companies' Services

The Service works with services from other companies, such as Google, Mapbox, Stripe, QuickBooks, EagleView, 1ESX, ABC Supply, JobNimbus, Apple, and the government agencies that publish storm data. Your use of them is subject to their terms, and we're not responsible for them. They may change or stop working with the Service at any time. When you connect one, we exchange information with it as our Privacy Policy describes, and you can disconnect it at any time.

Parts of the Service use Google Maps features and content. Use of Google Maps features and content is subject to the then-current versions of the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

15. Your Data

• You keep all of your rights to Your Data. You give us permission to host, copy, store, process, send, and display Your Data, and to share it as our Privacy Policy describes, so we can provide, secure, support, and improve the Service for you, and as the law requires.
• Our staff may open your company's account and records when it's needed to give support, investigate problems, keep the Service secure, or comply with the law.
• We may create information that doesn't identify you, your company, or any person, such as counts and averages across many companies, and use it to run and improve the Service. We never do this with information from your Google account.
• You promise that you have the rights and permissions needed for Your Data, including photos of people and property, documents and brochures from manufacturers, logos, and property owners' contact details, and that you've given any notice and gotten any consent the law requires to collect it and to let us handle it as our Privacy Policy describes.
• Don't put Social Security numbers, full card or bank account numbers, health information, or government ID numbers in notes, files, or messages. Stripe collects what it needs for payments in its own forms.
• Anyone who has the link to an estimate, report, or invoice you send can open it and pass it on.
• Keep your own copies of anything you can't afford to lose.

16. Acceptable Use

Don't use the Service, or help anyone else use it, to:

• Break the law or anyone's rights
• Mislead property owners, insurers, or anyone else, for example by creating or changing photos, measurements, documents, or claims to fake or exaggerate damage
• Harass, threaten, or discriminate against anyone
• Send spam, or messages people didn't agree to get (see Texts and Email)
• Upload anything you don't have the right to share, or that infringes someone else's rights
• Upload viruses or other harmful code
• Get into accounts, data, or parts of the Service you're not allowed to, test our security without our written permission, or get around the limits of your plan, your seats, or your role
• Overload or disrupt the Service, or scrape it or use bots on it without our written permission
• Copy, resell, or rent the Service, or use it or its data, including its storm data, to build a competing product
• Take the Service's software apart, except where the law allows it despite this rule
• Remove notices of ownership or credit, such as the credit on maps
• Pretend to be someone else or a different business
• Use the app in a way that isn't safe, such as while driving

We may remove content or limit features to enforce these rules.

17. Our Rights in the Service

• The Service, including its software, design, text, pictures, the storm data we prepare, and the CoContractor name and logo, belongs to us and our licensors and is protected by law. These Terms don't give you any rights in it except the right to use it as they allow.
• While your company has a plan and you follow these Terms, we give you a personal, non-exclusive, non-transferable right, which we can take back, to use the Service for your company's business, including installing our app on devices you own or control.
• Stock photos we provide may be used in your proposals and other materials, but not sold on their own or offered as stock photos.
• If you send us ideas or feedback, we may use them without paying you or owing you anything.

18. Copyright Complaints

If you believe something in the Service infringes your copyright, email admin@cocontractor.com with:

• Your name, address, phone number, and email
• The work you believe is infringed
• Where the material is in the Service, with a link if you have one
• A statement that you believe in good faith that the use isn't authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that your notice is accurate and that you own the copyright or may act for its owner
• Your physical or electronic signature

We may remove the material and, in appropriate cases, end the accounts of people who infringe repeatedly. If we remove your material and you believe it was a mistake, you can send us a counter notice at the same address.

19. Suspension and Ending Your Account

• By you. You can stop using the Service at any time. To end your company's plan, cancel it from the billing page. To delete your own account, use Settings, Account, Delete account in the app. Deleting the account of a company's only member deletes the company and Your Data with it and ends its plan right away, and it can't be undone.
• By us. We may suspend or end your access, or a company's account, if you break these Terms, don't pay, put others or the Service at risk, or if the law requires it. Access stops right away when a payment fails (see Plans, Trials, and Billing). Otherwise we'll usually tell you first and give you a chance to fix the problem, unless that would cause harm or break the law. We may also stop providing the Service to you for any other reason, with at least 30 days' notice.
• After a plan ends. Your company can no longer use the Service, but we keep Your Data so it can pick up where it left off by choosing a plan again, until the company is deleted or asks us to delete it, as our Privacy Policy describes. Until then, the owner can email us for a copy of the company's records.
• Fees you owe, Your Data, Our Rights in the Service, Disclaimers, Limits on Liability, Indemnity, Disputes and Governing Law, and General Terms continue to apply after an account ends.

20. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we and our providers disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We don't promise that the Service will be uninterrupted, secure, or free of errors, that it will meet your needs, or that any information in it, including storm data, measurements, maps, and AI results, is accurate or complete.

Nothing in the Service is legal, insurance, tax, accounting, engineering, or safety advice. Some places don't allow certain warranties to be disclaimed, so some of this section may not apply to you.

21. Limits on Liability

To the fullest extent the law allows: (a) neither we nor our providers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, business, jobs, goodwill, or data, even if we were told they were possible; and (b) our total liability for all claims about the Service or these Terms will not be more than the greater of the amount your company paid us in the 12 months before the event that led to the claim, or $100.

These limits apply to every kind of claim, whether in contract, warranty, negligence, or anything else, and even if a remedy fails of its essential purpose. They don't limit liability that the law doesn't allow to be limited.

22. Indemnity

You will defend CoContractor and its owners, employees, and agents against any claim by someone else, and pay the losses, damages, fines, and reasonable lawyers' fees that result, to the extent the claim comes from: Your Data; your work, contracts, and dealings with property owners, insurers, subcontractors, crews, and suppliers; the texts, emails, and other messages you send through the Service; your team's use of the Service; or your breaking these Terms or the law. We'll tell you about the claim, let you control its defense, and help as reasonably needed at your cost. You may not settle a claim in a way that admits fault for us or binds us without our consent.

23. Disputes and Governing Law

• The laws of the State of Texas govern these Terms and any dispute about them or the Service, without regard to conflict of law rules.
• Before you file a claim, email us at admin@cocontractor.com and describe the dispute. We'll both try in good faith to resolve it within 30 days.
• Any dispute that isn't resolved will be decided only by the state or federal courts located in Texas, and you and we agree to their jurisdiction.
• To the extent the law allows, a claim must be brought within one year after it arose.
• Either of us may ask a court to stop someone from using or sharing our intellectual property or confidential information without permission.

24. Changes to These Terms

We may update these Terms. We'll post the new version on this page and change the date at the top. If a change is material, we'll tell company owners by email or in the app before it takes effect. If you keep using the Service after a change takes effect, you accept the new Terms. If you don't agree, stop using the Service and cancel your plan before then.

25. Our App on the App Store

If you got our app from Apple's App Store, these terms also apply:

• These Terms are between you and CoContractor only, not Apple. CoContractor, not Apple, is solely responsible for the app and its content. Your use of the app must also follow the usage rules in Apple's Media Services Terms and Conditions.
• Your right to use the app is non-transferable and limited to Apple devices that you own or control, as those usage rules allow.
• CoContractor, not Apple, provides maintenance and support for the app. Apple has no obligation to provide any maintenance or support for it.
• If the app fails to meet any warranty that applies and that these Terms don't disclaim, you may notify Apple, and Apple will refund the price you paid for the app, if any. To the fullest extent the law allows, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs, or expenses from a failure to meet a warranty are CoContractor's responsibility.
• CoContractor, not Apple, is responsible for any claims by you or anyone else about the app or your having or using it, including product liability claims, claims that the app doesn't meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
• If anyone claims that the app or your having or using it infringes their intellectual property, CoContractor, not Apple, is solely responsible for investigating, defending, settling, and resolving that claim.
• You promise that you aren't in a country that is under a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and that you aren't on any U.S. Government list of prohibited or restricted parties.
• You must follow the terms of other companies that apply when you use the app, such as your wireless carrier's.
• Questions, complaints, or claims about the app go to CoContractor at admin@cocontractor.com (see Contact Us).
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

26. Property Owners and Others Who Get Pages From a Company

If a company sends you an estimate, contract, inspection report, invoice, appointment, text, or email through CoContractor:

• It comes from that company. The company is responsible for what it says, its prices, and its work. Questions about your project, your contract, a refund, or the information the company keeps about you go to the company.
• When you sign, you sign the company's contract with the company. We aren't a party to it. An electronic signature is meant to be as binding as one on paper, and you can ask the company for a paper copy of anything you sign.
• When you pay an invoice, Stripe processes your bank payment under its own terms, and the money goes to the company's Stripe account. Refunds and disputes are between you, the company, and your bank.
• Reply STOP to any text to stop texts from that number.
• Please don't misuse these pages, for example by trying to open links that weren't sent to you.
• Our Privacy Policy explains how we handle your information.

27. Subcontractors and Suppliers

• If a company invites you to the Service as a subcontractor or supplier, these Terms apply to your use of it. The company decides what you can see and do, and what you add to its jobs, such as messages, photos, and documents, becomes part of its records.
• Suppliers are responsible for their catalogs, prices, and product information, and for having the rights to the pictures and descriptions they upload. Catalog files you upload are read with AI to match their columns, so check the results before you rely on them.

28. General Terms

• These Terms, together with our Privacy Policy and any separate written agreement your company signed with us, are the whole agreement between you and us about the Service.
• You may not transfer these Terms without our written consent. We may transfer them, for example as part of a merger, acquisition, or sale of assets.
• If a court finds part of these Terms can't be enforced, the rest stays in effect. If we don't enforce a part of these Terms right away, we haven't given up our right to enforce it later.
• We aren't responsible for delays or failures caused by things beyond our reasonable control, such as outages at our providers or wireless carriers, natural disasters, severe weather, war, labor disputes, or government action.
• We'll send notices to the email on your account or in the app. Send notices to us at admin@cocontractor.com.
• Nothing in these Terms makes us partners, employers, agents, or a joint venture. Except for Apple as described above, no one else has rights under these Terms.
• The Service is meant for use in the United States. You may not use it if U.S. export or sanctions laws don't allow you to.
• Headings are for convenience. "Including" means "including but not limited to."

29. Contact Us

If you have questions about these Terms, please contact us at admin@cocontractor.com.